The QA Specialist is responsible for processing various operational tasks within the division. They may also assist with special projects when needed.

Responsibilities:

A. Conduct Online Review/Pre-QA of external client and applicant submission requests.
B. Able to process Social Review for all clients and orders the appropriate searches per client guidelines.
C. Conduct QA of Social Review on all traces to verify that all mandated searches are correctly ordered per client guidelines.
D. Conduct QA on Services, such as driving records, business credit, international criminal records, credit history summarizations, etc.
E. Administer final dispositions based on client's matrix for a majority of clients to include all low complexity matrices and some high complexity and priority client matrices.
F. Achieve and maintain production goals as outlined.
G. Additional duties as assigned.
Functional Area Skills/Knowledge:

* Must have the ability to complete job assignments and maintain time service goals.
* Must be detail, deadline and results-oriented.
* Possess basic knowledge of FCRA and reporting laws
* Demonstrates ability to handle internal and external customer service.
* Demonstrates excellent verbal and written communication skills.
* Must proactively identify errors, handle research, and follow through accordingly.
* Demonstrates strong professional and organizational skills.
* Demonstrates exceptional interpersonal skills - able to work with a variety of individuals and teams.

Qualifications
Position Requirements:

A. High school diploma or equivalent
B. Must be able to type at least 30 wpm and be proficient in Microsoft Word
C. Possess basic knowledge of FCRA and reporting laws
D. Able to multi-task and prioritize tasks effectively
E. Possess the ability to make informed decisions and work well in a fast-paced production environment
F. Must have good written and verbal communication skills; as well as a strong attention to detail
G. Must be able to sit in front of a computer for extended periods of time

This job description is a summary of job requirements and duties and is not intended to be an exhaustive list of all areas of responsibilities.