The Business Analyst is responsible for analyzing the business needs of the Background Screening product line to support product improvements and innovations, including software development efforts. The position works primarily with internal customers (but may also work with external customers) to elicit, analyze, communicate, and validate business requirements. The Business Analyst also may support the requirements management process and the Quality Assurance processes by designing, reviewing and executing test cases for software development efforts. The successful candidate must be able to work under minimal supervision. This individual will need to establish excellent working relationships with Kroll colleagues and be able to collaborate cross-functionally to ensure the business requirements are identified and documented. This position will be located in Nashville, TN and will report to the Senior Project Manager, Background Screening.

ESSENTIAL FUNCTIONS:

* Apply business analysis expertise for projects of all sizes.
* Understand quickly the business issues and data challenges of our organization and industry.
* Gather, analyze and evaluate information to understand business needs.
* Interview, facilitate, and work with customers to develop business process maps, specifications, business process improvements, and document requirements.
* Responsible for requirements gathering and management process.
* Communicate business requirements to the Engineering team.
* Assist in enforcement of project deadlines and schedules.
* Understand the necessity of project standards and apply them consistently.
* Develop meeting objectives and agendas and facilitate meetings.
* Define test conditions and develop accurate and complete test plans. Conduct testing according to plan, involving business Subject Matter Experts. Identify and document system deficiencies and recommend solutions.
* Prioritize multiple tasks effectively.
* Manage multiple projects and priorities at one time.
* Promote teamwork and collaborative interactions.
* Support and provide guidance to other Business Analysts and Project Managers.
* Perform other duties as assigned or required.



Qualifications
CANDIDATE EDUCATION / EXPERIENCE:

* Bachelor's degree is preferred, although equivalent industry experience will be considered.
* Minimum three years experience in business analysis or analytical business role/subject matter expert.
* Or any equivalent combination of education and experience that demonstrates the ability to perform the essential functions of this position will be considered.
* Be detail and process oriented and proficient in utilizing computer systems, with significant experience in Microsoft Office Products including Word, Excel, Access, Project PowerPoint, and Visio as well as Internet technologies.
* Excellent verbal/interpersonal communication skills are essential.
* Excellent written communications skills (the ability to prepare written business correspondence that is coherent, grammatically correct, effective, professional and engaging) are essential.



COMPETENCIES:

Must possess the following competencies:

· Problem Solving
Asks intelligent questions and probes sources for answers
Can identify underlying issues or patterns
Looks beyond the obvious and does not stop at the first answers
· Organizing
Marshals resources to get things done
Orchestrates multiple activities at once to accomplish a goal
Uses resources effectively and efficiently
Arranges information in a useful manner
· Listening
Practices and promotes attentive active listening with team members
Can accurately restate the positions of others
· Interpersonal Savvy
Relates to all kinds of people (up, down, and sideways) inside and outside the organization
Builds appropriate rapport
Builds constructive and effective relationships
· Priority Setting
Spends time on important activities
Eliminates roadblocks
Creates focus
· Internal and External Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers
Gets first-hand customer information and uses it for improvements in products and services
Talks and acts with customers in mind
Establishes and maintains effective relationships with customers to gain their trust and respect
· Results-Oriented
Can be counted on to exceed goals successfully
Is constantly and consistently one of the top performers
Steadfastly pushes self and others for results
· Time Management
Uses time effectively and efficiently
Sets priorities, values time, and concentrates efforts accordingly
· Perseverance
Pursues work with energy, drive and a need to finish
Helps lead change by example throughout the Background Screening organization
· Intellectual Horsepower
Deals with concepts and complexity comfortably
· Strategic Agility - We believe in strong methodical planning and measurement to architect the business operation to maximize delivery and client experience.
· Fostering Strategic Relationships - We believe in building strong cross functional and cross organizational partnerships tofurther our mission and vision.
· Embrace Change - We believe in initiating, accepting, and embracing change.
· Client Focused - We will be approachable, empathetic, and respond to clients with a sense of urgency.
· Respect - We will show respect for our colleagues, customers, partners, and all those with whom we interact.
· Privacy and Confidentiality - All colleagues are held accountable to ensure that the privacy of our customers is not infringed upon and information is accessible only to those authorized.
· Integrity - We are committed to operating our business with honesty, integrity and the highest level of ethical and legal standards.
· Innovation - We encourage innovative thinking and creative solutions from our employees that allow us to deliver the best value to our clients.
· Diversity and Inclusion - We promote a culture where sharing different ideas and diverse points of view are encouraged.

TRAVEL REQUIREMENTS:
Some business travel may be required, estimated at approximately 5% to 15%.

Job descriptions are not intended and should not be construed to be all inclusive lists of responsibilities, requirements or working conditions associated with a job. While the job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs as it deems necessary.