As Technical Writer you will write or revise hardware and software documentation for NetApp’s products and technologies. Documentation may include books, guides, man pages, release notes, on-line help, embedded help, error messages, web pages, flyers, posters, and videos. You will work cross-functionally with other professionals in the Engineering, Field Support, Sales, and Marketing groups, as well as NetApp customers who use NetApp products and services. The successful individual in this role will be a team player who is comfortable working as an individual contributor, and who has a passion for working in the technology industry.

The focus of deliverables for which the Technical Writers are responsible is to drive ease-of-use into NetApp hardware, software and information products so that the customers’ experience of NetApp products in improved.

Essential Functions:
- Full responsibility for completing a book or set of deliverables of significant complexity.

- Write material for user manuals, on-line documents and other deliverables per project plan.

- Write documentation plan.

- Lead a writing team responsible for completion of small projects or releases. Develop the documentation plan for the team projects. Represent writing team in product team meetings.

- In some cases, be the single technical writer assigned to the product team.

- Update existing materials.

- Implement library strategies for a product line.

- Implement architectures for an information development group.

- Programming, system administration, or editing

Responsibility and Interaction:
Responsibility:
- The tasks this individual is responsible are often unstructured and the issues addressed are less defined requiring new perspectives and creative approaches.
- This individual will apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation.
- Demonstrate good judgment in solving problems as well as identifying problems in advance, and proposing solutions.

Interaction:
- This individual must work effectively with Staff to Vice President level employees within the function, across functions and with external parties.
- Limited supervision and direction is provided, as this individual can operate and drive results and set priorities independently.
- The ideal candidate will be a proactive contributor and subject matter expert.
- To be successful, this individual must demonstrate favorable results through regular leadership and influencing others.
Job Requirements - Excellent oral and written communication skills are required.
- Excellent grammatical skills are required.
- Familiar with engineering and manufacturing documentation required for new product introduction.
- Strong knowledge of company products and technology.
- Demonstrated expertise in most current publishing tools.
- Strong technical skills.
- Ability to work collaboratively within a team environment of other writers, editors and cross functional peers to support deadlines.
- Knowledge of XML authoring and content management strategies.

- Ability to understand and follow:
-- NetApp publications standards and production processes
-- NetApp bug reporting tools and processes
-- Topic-based writing
-- Guidelines and processes for content reuse
Education and Experience - A minimum of 8 years of technical writing experience is required. 9 to 11 years of technical writing experience is preferred.
- A Bachelor of Science or Arts Degree in English, Journalism, Computer Science or Engineering is required.
- Technical experience is required.
- Demonstrated ability to have completed multiple, complex technical projects.
- Experience with XML authoring and content management systems desired.