Position: Bell Attendant

Property: Onyx, A Kimpton Hotel

Location: US - MA - Boston

Position Summary:
The Bell Attendant is responsible for providing a positive first and last impression to guests as they arrive and depart the hotel. When servicing guests, the Bell Attendant is responsible for being professional, friendly, and helpful, using the "Five Hospitality Standards" of eye contact, a smile, speak first, engage in polite conversation, and use the guest's surname. The position also involves assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary. Duties include but are not limited to the following:

Greet all guests upon arrival.

Assist guests with luggage to their rooms promptly when checking in and upon checking out.

Promote all hotel functions and facilities.

Hail taxicabs and answer inquiries.

Inform incoming guests regarding the following while assisting them to their room: storage area; restaurant hours of operation (if available), location of vending/ice machines; the concierge event of the evening; health club information; emergency procedures; equipment and exit paths.

Once in guest room, provide the guest with the following information: basic telephone instructions; television channels and pay movie instructions; honor bar refrigerator, snack basket and procedures for charging items to one's rooms; heating and air conditioning; laundry and dry cleaning procedures; door lock and key use; room directory, etc.

Assist guests by taking luggage to the curb to meet their transportation.

Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs.

Sign for lost luggage from airlines and deliver to the guest's room.

Book tours when concierge is not available.

Assist guest with general information when concierge is not available.

Attend department meeting once a month.

Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).

Assist valet when they are busy, cover for lunch breaks, and cover in their absence.

Keep bell closet clean and neat.

Polish and clean bell carts daily.

Submit all lost and found articles accompanied by a Lost and Found report.

Assist guests into automobiles or taxicab. (Keep white zone clear)

Function as a valet parking attendant and doorperson as needed.

Check laundry/dry cleaning in and deliver to room.

Deliver faxes, messages, packages, flowers, wine, and other items to guests in their guestrooms.

Ensure that the front door and lobby area is kept free and clear for guest arrival and in the case of an emergency.

Check and secure guests' luggage until departure.

Prevent entrance of unauthorized or undesirable persons.

Notify guests by telephone of delivery of automobiles, packages, or arrival of visitors.

Provide other assistance to guests as necessary to ensure the highest quality of service.

Required Skills & Experience:
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:
Must provide the highest level of customer service to all guests. Ability to interact with guests using the "Hospitality Standards" set by management.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 25-35 pounds. Specific vision abilities required by this job include close vision and distance vision.

Do applicants need to provide their own work permit? Yes

Bonus? No

Accommodation Provided? No

Title: Area Director of Human Resources

Position Categories: Bellperson