Transcription Vendor Clerk(
Job Number:
43720)
Tennessee-Nashville-Shared Services - Nashville
Schedule
: Full-time

Description

GENERAL SUMMARY OF DUTIES - Monitors outsourced transcription service activities to ensure appropriate service levels and accurate invoicing.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
· Assist the Transcription Quality Coordinator in reviewing the quality of external transcription vendor services
· Compares transcription service invoices to actual work amounts received to verify appropriate billing and payment of services
· Assists the Transcription Manager in allocating work to the vendor for completion
· Corrects report demographics as needed
· Works Meditech report rejection queues and edit routines
· Responds to requests and other inquiries from customers
· Performs searches for reports not received from external vendors but that may have been dictated
· Runs statistical and management reports as needed and aggregates performance statistics
· Reports problems with transcription vendor services or equipment to Transcription Manager
· Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
· Other duties as assigned


Qualifications

KNOWLEDGE, SKILLS & ABILITIES
· Adaptability - maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment and/or circumstances with a positive outlook; and adjusting effectively to work within new work structures, processes, requirements, or cultures
· Energy - consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operates with vigor, effectiveness, and determination over extended periods of time
· Communication - communicates clearly, proactively and concisely with all key stakeholders
· Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
· Work Independently - is self-supporting; not needing to rely on others to complete a job
· Organization - proactively prioritizes initiatives, effectively manages resources and keen ability to multi-task
· Policies & Procedures - articulates knowledge and understanding of organizational policies, procedures and systems
· Quality Orientation - accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time
· PC skills - demonstrates proficiency in Microsoft Office applications and others as required

EXPERIENCE
· Previous Health Information Management experience preferred or equivalent experience in a medical office/facility
· Previous office experience required