Telecommunications Tech (PRN) (varying hours)(
Job Number:
00147-1909)
New Hampshire-Northeast New Hampshire-Portsmouth Regional Hospital - Portsmouth
Schedule
: Per Diem/PRN

Description


Per diem Telecommunications Operator opportunity (hours vary). Primary duties include answering multi-line phone system, directing calls, paging via pager system and by voice on speaker system, answering and monitoring alarm systems. Maintains all listings of all extensions, emergency numbers and patient room numbers. Previous multi-line phone system experience helpful.



The PBX Operator responds to incoming calls in a timely manner and directs caller to appropriate destination providing a smooth, clear and professionally courteous communication practice.

* Provides the appropriate overhead paging and utilization of paging software to page with internal pagers.
* Monitors all alarms located in PBX and notifies appropriate personnel as required. Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
* Corrects and updates posted information as needed. Assists with the maintenance of directories, on-call list, etc. Identifies inconsistencies and opportunities for improvement, and offers solutions to departmental processes.
* Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment.
* Assists with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of patient and organizational data.
* Attends all in-services and other training as made available. Participates on committees and special projects as made available or requested.


Qualifications


Job qualifications include:

* High school diploma or GED required.
* Ability to handle and effectively communicate with all levels of customers.
* Customer Service experience required.
* Previous PBX experience is desirable.
* Able to work in a fast-paced environment.
* Ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, lifting of patients and/or equipment up to 50 pounds.