Technical Service Rep
Tracking Code
2408
Job Description

Responsible for providing the necessary support to meet internal customer needs. Will assist Customer Service personnel in coordinating and assuring accurate/timely execution and production of assigned customer accounts.

Responsibilities

Work assignments are typically routine and non-complex in nature and follow established policies and procedures. Receive some instruction in completing routine assignments and may receive more detailed instructions for new or more complex assignments. Routine work may be reviewed through spot checking or occasionally as an end product; new or more complex assignments are reviewed as each task is completed. Ability to determine how work is completed within parameters of following established processes and procedures.
# Process orders and change notices (also includes obtaining delivery special promises and special freight quotes) in related systems as required. Handles complex, high volume or high profile accounts with minimal supervision
# Assist customer service personnel in performing pricing related duties and generate quotes
# Verify composition or perform copy prep as needed for order processing purposes.
# Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions.
# Data entry responsibilities, setting up new items and managing current inventories.
# Assist in providing instructions to all manufacturing areas through current paperwork
# Promote and work as a team member with all departments of RR Donnelley to build continual improvements.
# Performs other related duties and participates in special projects as assigned.
Required Skills

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1) HS diploma or equivalent with 1-2 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.

2) Requires good knowledge of general/standard administrative/manufacturing operations procedures and methods to successfully complete the duties of the job.

3) Must have general knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs related to the print manufacturing process or administrative support. Must be familiar with applicable skills and procedures required to perform the duties listed in the job.

4) Must have good oral and written communication skills sufficient to provide routine information, answer inquiries and/or refer calls.

5) Requires good organizational skills, attention to detail and ability to solve problems related to duties of the job.

6) Must be able to work weekends and holidays.
Job Location
Crawfordsville, IN, US.
Position Type
Full-Time/Regular