List Services Supervisor
Tracking Code
2147
Job Description

This position is responsible for managing and leading List Services for assigned location(s). Direct responsibilities include supervision of List Service Reps and List Technicians, ensuring customer satisfaction for internal and external clients, schedule compliance, quality and accuracy of all processed work, and the timely and accurate reporting of monthly revenue and cost elements.

* Set priorities for schedule compliance
* Develop and implement workflows that are compliant with the company’s standardization expectations
* Monitor work quality and accuracy through the use of quality checks and reporting of key performance metrics
* Cooperate with other List sites in executing the company’s business strategy
* Develop and supervise List services team including performance management
* Address and resolve performance complaints using company specified techniques for reporting and documentation
* Maintain a computer-based environment to expected performance standards
* Lead meetings and may present to upper management and cross function teams
* Timely and accurate reporting of monthly revenue recognition and cost distribution

* Performs other duties as assigned

Required Skills

* Bachelor’s degree in a business, graphic arts or related discipline or equivalent work experience preferred
* Three to five years’ experience in mailing and distribution.
* Direct knowledge and application of postal regulations.
* Previous success in supervising large groups in a ddynamic environment.
* Demonstrated Customer service aptitude developed through direct contact with customers
* Strong written and communication skills
* Demonstrated ability to management projects and multiple priorities







Job Location
Maple Grove, MN, US.
Position Type
Full-Time/Regular