Overview
Date Posted:
1/25/2010
Requisition Number:
4757
City:
Detroit, MI
State:
MI
Function:
Franchise
Brand:
KFC
Relocation assistance will be provided:
Yes
Description

The Territory Operations Manager serves as the primary point of contact within assigned Designated Marketing Areas in the Detroit, MI area and supports franchisees in achieving “A” operations within their organizations. Must possess demonstrated solid operations experience, excellent influencing skills, strong understanding of the restaurant industry including operations, marketing, finance, franchising, and development and have the ability to communicate effectively with leaders at all levels of the organization. The Territory Operations Manager is the key business coach and relationship builder for designated small franchisee organizations. He/she also:· Oversees CFF (Cleanliness, Friendliness, Food) evaluations in failure process--enforces standards· Conducts asset transfer and remodel reviews· Completes all growth screens· Conducts stewardship reviews with franchisees· Identifies, maintains and updates store locations for national cascade training (i.e., high touch marketing windows, new products)· Delivers national cascade training to Franchise Above Restaurant Leaders· Supports and follows up on test market execution· Supports onboarding of new franchisees
Minimum Requirements

Education: Completion of undergraduate degree. MBA preferred.Experience (and other qualifications): · Excellent restaurant operations skills (5-7 years), BalancedScorecard and P&L knowledge with track record of leadership of franchiseand/or equity business.· Excellent interpersonal and leadership skills. Demonstrated ability to partner and influence other departments and Franchisees.· Must be a driven, results-oriented leader.· Clear communication, organizational skills plus the ability to multi-task.· Ability to work independently, manage workload with shifting priorities and deadlines.· Excellent analytical and problem solving skills.· Create team together atmosphere.· Proficient in MS Office Applications (Outlook, Excel, Word, PowerPoint, OneNote) and attitude to learn web-based applications for knowledge management (SharePoint, TeamKFC, Learning Zone), reporting (OMR, PeopleSoft) and access to information (PeopleSoft)