Requisition # G1841048
Job Title Technical Writer - Atlanta, Ga.
Post Date 1/8/2010
Division Firethorn
Job Area Library and Information Services
Location Georgia - Atlanta
Job Function The technical writer will assist the Interaction Designers to develop user interface and user experience documentation.

Responsibilities:

. One of the primary responsibilities of this position is documentation of user interface and user experience specifications for new products and features.
. Ability to work with all levels of the product strategy / product delivery organization including people with different styles and backgrounds (interaction designers, product managers, development engineers, quality assurance engineers, implementation engineers, and management) to:
o Annotate and document new user interfaces and user experiences as conceptualized by the interaction designers
o Annotate and document existing user interfaces and user experiences (e.g., re-engineer wireframe specifications)
o Ensure complete documentation coverage across all user interface and user experience deliverables
. Working with interaction designers, conduct reviews of user interface and user experience specifications with product managers, developers, quality assurance, operations & customer service teams and finalize the specifications based on their input.


Skills/Experience . Must have experience developing complete and concise user interface and/or user experience documentation. Experience developing technical documentation, (e.g., functional specifications, technical notes, software change requests, etc) may substitute for specific UI/UX experience.
. Must have excellent writing skills and experience generating specifications and documents from researched information; a solid understanding of user interface and user experience documentation standards; a solid understanding of mobile and web UI technologies with the capability to research technical issues.
. Must be experienced with diagramming various aspects of a system, (e.g., use case, page flow, process flows, application components, UI mockups or wire frames, etc) and experienced in documenting the potential attributes of components and features.
. Must have a general understanding of the various front-end technologies used by the Development organization (e.g., Java, Brew, JSP, HTML, and XML) and be able to put together a business solution that meets business requirements.
. Knowledge and understanding of consumer facing solutions for ecommerce, shopping cart and checkout, online banking, online bill pay, or other consumer facing commerce software domain expertise / experience. Mobile experience in any of the aforementioned is a significant plus.
. Ability to quickly learn new mobile/web technologies/applications and conduct training to other individuals or groups.
. Strong interpersonal and communication skills and the ability to establish and maintain effective working relationships with a wide range of vendors and internal customers.
. Strong time management and planning skills.
. Ability to evaluate and learn new business strategies.
Responsibilities . Provide ongoing support to development and QA teams to successfully develop and in implement documented experiences in the product.
. Assist with internal training of operations, customer service and sales teams on UI/UX features of new releases of the product.
. Assist with research, resolution planning and determining the business priority of escalated field issues.
. Provide weekly status report to management and work with project managers on tasks associated with UI/UX deliverables.
Education Requirements B.S./M.S. or equivalent experience.