Center Assistant Manager
MT-Missoula


PROMOTE FROM WITHIN

At FedEx Kinko’s we value our Team Members and foster an environment career development and internal promotions. Our Promote from Within atmosphere motivates our team members to be the best they can be and provides for unsurpassed career opportunities.





Overview:

This team member is required to lead a major center business unit, which includes decision making in area involving customers, team members, operational issues, business planning, priority setting, creating staff schedules, team member performance appraisals, compliance with company policies, and assisting the center manager with any and all areas of center business. The team member is also required to perform all functions normally performed by the Center Production Operator, Center Specialist, Center Customer Service Associate and Center Customer Service Coordinator.

Responsibilities:

This is a representative list of the general duties the Assistant Manager may be asked to perform and is not intended to be all-inclusive
• Leads major center business unit which involves managing customers, team members, operational issues in the consultation zone of the center, monitoring and facilitating all production and retail processes including the tracking, pick-up and delivery and quality check processes. Manages center in the absence of the center manager.
• Interviews job applicants, complies with all company hiring policies and assists center manager with the hiring of team members
• Plans, organizes and directs the activities of four to fifteen assigned team members
• Evaluates the efficiency and productivity of assigned team members by establishing performance standards and objectives and assist the center manager with conducting regular performance appraisals
• Assists team members in goal setting and skill development
• Provides feedback on disciplinary actions and administers Positive Discipline after review by manager
• Provides work leadership on assigned shifts
• Provides performance related feedback on team members to the center manager
• Provides training and coaching to team members on assigned shifts
• Sets priorities of customer projects
• Performs manager functions and daily close-out procedures on POS.
• Assists center manager in review and transmission of payroll
• Ensures that work produced by team members is in accordance with company standards
• Monitors and complies with quality control procedures
• Ensures that the center has the necessary supplies, equipment and inventory
• May set staff work schedule which includes meal and rest periods
• Ensures that all postings and information displayed in the center are up to date
• Complies with and enforces FedEx Office established policies and procedures
• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
• Performs administrative duties, including bidding, ordering supplies and inventory control
• Perform all other duties as needed or requested, to include assisting with and possibly managing all center operations
• Secondary responsibility for coordination of all shipping related services and activities, to include:
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.
• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.
• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.

• Supervises other team members. Performs duties with minimal supervision by center manager. Must defer decisions involving changes in center procedures to center manager.

Qualifications:

• High school diploma or equivalent, plus at least one to three years of related experience, prior supervisory experience preferred
• Excellent verbal and written communication skills
• Physical stamina sufficient to stand during entire shift, excluding rest breaks
• Physical stamina sufficient to move and lift 55 pound boxes
• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, or speaking with others
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to function in a high stress environment, under substantial time pressure
• Ability to assist center manager in all areas
• Ability to lead, direct and supervise team members
• Ability to perform the General Duties and Responsibilities set forth above in a consistent and efficient manner

Benefits Website



JobCode: 2009-38840

JobTitle: Center Assistant Manager

Company Overview

The world comes to us for document solutions and services because we are a technology innovator and we deliver on our promises. Behind 20,000 team members and 1,600 digitally connected locations throughout 11 countries is an enviable infrastructure along with an environment where customer driven individuals will thrive.

FedEx Kinko’s is an equal opportunity/affirmative action employer (M/F/D/V), committed to diversifying its workforce.

Location: MT-Missoula
Job Family: FedEx Kinkos


Full/Part Time: Full Time
Job Category: Retail