Job Requisition Number: 329970
Job Title: RELATIONSHIP BANKER I
Full Time/Part Time: Full Time
Location: 375 S. Front Street
New Bern, North Carolina 28560-0000
Additional Job Details:
External Description:

Line of Business: BANKING NETWORK Job Category: Office / Administrative / Client Service Primary Purpose: Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other Duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Sales a. Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects. b. Proactively and reactively contact clients and prospects daily by phone or in person to identify additional client financial needs and strengthen client relationships. c. Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas. d. Participate in team sales efforts such as team call nights, sales meetings, and debriefs. e. Employ BB&T supported sales techniques and processes whenever possible to better serve the client and branch team. 2. Service a. Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office. b. Serve as contact in responding to client and non-client service inquiries as dictated by the needs of the office. c. Support team service process by participating in team service efforts such as service meetings. 3. Operational a. Adhere to regulations and internal control procedures. b. Responsible for attending applicable training classes and completing computer based training, etc. c. Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Associate's degree or two years of public contact experience or equivalent education and related training 2. Excellent interpersonal/communication skills including a desire to interact with clients and prospects 3. Ability to master PC keyboard and software skills necessary for branch automation 4. Ability to multitask 5. Ability to speak fluent English Desired Skills 1. Bachelor's degree or equivalent education and related training