Job Requisition Number: 330591
Job Title: IT Solutions Architect
Full Time/Part Time: Full Time
Location: 3200 Beechleaf Court
Raleigh, North Carolina 27604-0000
Additional Job Details: Tracking No. 10C54
External Description:

Line of Business: OPS - IT SERVICES Job Category: Professional Primary Purpose: Derive infrastructure solution specifications from business requirements, and design solutions that support core organizational functions, and assure their high availability and other performance goals. Gain organizational commitment for infrastructure systems and software plans, as well as assist to evaluate and select technologies required to complete those plans. Provide integrated infrastructure-related technical expertise across the organization, from conceptualization and project planning to the post-implementation support level. Principally works, under limited supervision, with Line of Business (LOB) personnel, external vendors, and internal IT Services personnel including Enterprise Architects, Application & Data Services personnel and other IT Operations Services teams, to develop solution specifications, in compliance with corporate standards for architecture adherence and performance guidelines. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other Duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Provide infrastructure solution expertise, requirements, and assistance to Systems Analysts, Systems Engineers, other Solutions Architects, and application development teams. 2. Confer with end-users, clients, or senior management to define infrastructure requirements for complex systems and infrastructure development. 3. Where applicable, design, and oversee development and implementation of end-to-end integrated infrastructure solutions. 4. Document the company's existing solution architecture and technology portfolio; make recommendations for improvements and/or alternatives. 5. Develop, document, and communicate needs for investing in infrastructure evolution, including analysis of cost reduction opportunities. 6. Liaison with Enterprise Architects to conduct research on emerging technologies, and recommend technologies that will increase operational efficiency, infrastructure flexibility and operational stability. 7. Develop, document, communicate, and enforce a policy for standardizing systems and software as necessary. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor's degree in a technical or business field, or equivalent education and related training 2. Five years of demonstrated experience of systems engineering in at least two of the information technology areas of networking, telecommunications, desktops, servers, storage, security and web in a medium to large corporation 3. Exposure to and good working knowledge of systems integration involving both IBM Mainframe as well as distributed environments involving Internet Protocols 4. Ability to derive technical specifications from business requirements and express complex technical concepts in terms that are understandable to multi-disciplinary teams, in verbal as well as in written form 5. Ability to grasp the 'big picture' for a solution by considering all potential options and impacted areas 6. Aptitude to understand and adapt to newer technologies 7. Excellent understanding of client service models and customer orientation in service delivery 8. Excellent PC skills, including Microsoft Office products 9. Ability to travel as needed.

Desired skills and competencies: This role will focus on the following:

IT Service Management – Service Owner



General Characteristics:

Responsible for the overall development, support and maintenance of the service ownership and management process. Creates and maintains a catalog of existing services offered by IT. Analyzes, reviews, and measures service level performance against agreed upon service level agreements (SLAs) with the business and operating-level agreements (OLAs) with service providers (internal and external). Works closely with the business and service providers to negotiate and agree on service level requirements of any proposed new services and changes to existing services.



Works with the business and service providers to define the proper metrics and KPIs in evaluating service delivery quality and performance levels. Produces regular reports on service performance and achievement to stakeholders. Organizes and maintains the service level review process with the business and service providers. Initiates any actions required to maintain or improve service levels. Acts as the liaison for tracking, communicating and managing any temporary changes to service levels (e.g., extra support hours required by the business, reduced level services for maintenance initiated by service provider). Must be innovative in identifying means to improve IT service quality within established boundaries. Acts as a change agent to implement and manage quality improvement processes in service delivery management. Requires strong project management capabilities with a results-oriented, pragmatic approach to problem solving and quality delivery. Possesses knowledge and expertise in IT service life-cycle management models and frameworks (e.g., ITIL) and process improvement frameworks (e.g., Six Sigma, TQM).


Tracking No. 10C54