Job Requisition Number: 330592
Job Title: IT BUSINESS CONSULTANT
Full Time/Part Time: Full Time
Location: 3200 Beechleaf Court
Raleigh, North Carolina 27604-0000
Additional Job Details: Tracking No. 10C55
External Description:

Line of Business: OPS - IT SERVICES Job Category: Professional Primary Purpose: The IT Business Consultant is a technology specialist and business generalist. Provide technical consulting and research to internal business clients for their Information Technology (IT) related projects and initiatives by working with Business Unit Management, external vendors, and internal IT service providers. Actively promote standards, integrate solutions, and maintain the strategic direction of IT by providing high-quality client services in the most productive and cost-effective manner possible. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other Duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Collaborate with internal IT service providers in evaluating and gathering technical requirements for business clients' projects and initiatives. 2. Research clients' requirements to develop potential technical solutions by interacting with any internal and/or external solution providers and subject matter experts. 3. Communicate and document potential solutions, impact analysis, benefits/risks, implementation requirements, and recommended approach. 4. Remain aware of the corporate technology, infrastructure, standards, processes, and strategic direction and to use these tools to help guide the client in accomplishing their business goals. 5. Advise on options, improvements, cost savings opportunities and cross-project impact to other business processes and systems priorities. 6. Provide approved project guidance and support services, as needed. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor's degree in a technical or business field, or equivalent education and related training 2. Five years of demonstrated progressive experience in information technology areas of application, networking, telecommunications, database, servers, security and web in a medium to large corporation at the enterprise level or similar consulting experience 3. Two years of demonstrated proficiency in systems integration involving both IBM Mainframe legacy systems as well as distributed systems 4. Clear ability to express complex multi disciplinary technical/telecommunications and business concepts in terms that are understandable to all levels of Lines of Business and corporate management both verbally and in writing 5. Ability to grasp the 'big picture' for a solution by considering all potential options and impacted areas 6. Aptitude to understand and adapt to newer technologies 7. Excellent understanding of client service models and customer orientation in service delivery

Desired skill set:

IT Service Management – Business Analyst



General Characteristics:

Business analyst will assist the Service Owners and Service Level Manager with reporting and service delivery statistics as well as support IT Relationship Managers with Service Level Management responsibilities.



The position will assist with the collection, analysis and reporting of Service Delivery metrics against SLAs that IT Services has with its lines of business. The Business Analyst will help the Service Owners with documentation related to defining enterprise services, standards / policies, budget, auditing Service Delivery Review processes, and assisting with service improvement plans as well as provide support for RM’s related to Service Level Management activities. Possesses knowledge and expertise in IT service life-cycle management models and frameworks (e.g., ITIL, Service Management) and process improvement frameworks (e.g., Six Sigma, TQM).
Tracking No. 10C55