Requirements

At Capital One, we search the world to find talented people, then give you every opportunity to achieve greatness. We are a Fortune 500 company, a progressive financial services powerhouse panning Credit Cards, Auto Loans, Savings, Home Loans, Healthcare Finance, Small Business and Banking. Here you will work in an intellectually rigorous environment, receive meaningful responsibilities from day one, be trained and mentored by leading professionals, and help reinvent a vital, fast-paced industry. Plus, you will be rewarded with impressive compensation and real work/life balance. It all adds up to an environment where you don’t have to compromise what’s important to you outside of the job to succeed in it.

The Capital One Auto Finance Tulsa Loss Mitigation family is seeking an Unit Manager with collection management experience. This valued team member will lead, develop and motivate an internal team of 15-25 associates; maintain high levels of morale through change; provide continuous feedback and coaching to improve and maintain high standards of quality customer experience, effectiveness and efficiency metrics; prepare and deliver monthly performance reviews for direct reports; manage business level metrics (pen rates, occupancy) to high efficiency standards; share in the accountability for a business level function team (logistics, quality, innovation, morale).

The successful candidate will work collaboratively and inspire integrative thinking. Our Unit Managers balance leadership with results. They show leadership in an ambiguous environment and maintain integrity. They are directly responsible for associate development, performance, and process management. Our Loss Mitigation team differentiates us from our competitors. Our goal is to prevent loss while treating our customers with respect and have fun doing it!


Responsibilities:
Coach and Develop Associates in manual collections
Project management
Administrative work (E-time, spreadsheets, team meetings, etc...)
Performance reviews and actions (incentives / monthly scorecards / yearly appraisals)
Personal development
Manage up to 25 people

Basic Qualifications:

High School Diploma or Equivalent

2 years experience in people management
2 years experience in manual collections


Preferred Qualifications:
Bachelor’s degree in Business Administration
5 years experience in people management
2 years experience in process management, LEAN or Six-Sigma
5 years experience in later stage manual collections
2 years experience in managing call center teams
Other Information:
Location – Tulsa, OK
Must be able to work Sun - Thurs PM or Tues - Sat PM schedule.


Capital One will not file non-immigrant visa petitions for alien workers.

As a recipient of TARP funding subject to the ARRA, Capital One will not sponsor new H-1B petitions or transfer existing H1B visas for new hires to Capital One.