Broker Services Manager (Call Center)
| Company Name: |
SWIFT |
Approximate Salary: |
Not Specified |
| Location: |
Rancho Cordova, California |
Country: |
United States |
| Industry: |
Healthcare |
Position type: |
Full Time |
| Experience level: |
5+ |
Education level: |
Bachelor's Degree |
Short Description:
Broker Services Manager (Call Center)
Long Description:
Health Net, Inc. (NYSE: HNT) is among the nation's largest publicly traded managed health care companies. Health Net's mission is to help people be healthy, secure and comfortable. The company's POS, HMO, insured PPO, behavioral health and government contracts subsidiaries provide health benefits to more than 7 million individuals. For more information on Health Net, Inc., please visit the company's Web site at www.healthnet.com
JOB SUMMARY:
The Manager Broker Services oversees and supervises the broker service phone team. Responsible for reporting, licensing, broker agreements, and process improvements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
*
Manages broker services phone team, including hiring and development.
*
Manages general reporting and administration of broker override agreements and contests.
*
Oversees licensing and appointment for associates and brokers in state, as well as out of state.
*
Manages, develops and implements broker & GA agreements, consulting with legal. Includes broker warnings and terminations.
*
Assists with developing broker communications.
*
Participates in product and process teams, including inter-departmental teams.
*
Performs other duties as necessary.
Qualifications
REQUIREMENTS:
Education:
Bachelor's Degree or equivalent
Certification/License:
California Life Agent Insurance License issued by the DOI (or ability to obtain within 45 days of hire) Must be able to obtain additional states' insurance licensing as required by DOI regulations.
Experience: Minimum five years industry experience, including at least three years call center experience. Previous managerial experience.
Knowledge, Skills & Abilities:
*
Effective oral and written communication skills, as well as presentation skills
*
Possess excellent organizational skills
*
Ability to analyze data and make decisions
OR
Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position.
Health Net, Inc. supports a drug-free work environment and requires pre-employment background and drug screening.