Customers coast to coast turn to Qwest Communication's (NYSE: Q) industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, Qwest’s powerful combination of award-winning high-speed Internet, home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services.

Qwest is also the choice of 95% of the Fortune 500 companies. Using its industry-leading national fiber-optic network, Qwest offers innovative solutions to business and government customers of all sizes and is a participant in Networx, the largest communications services contract in the world.

Classification:

Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time.

Class: TBD

Wages/Training:

$10.50/hr during training/ $11.50/hr after successfully completing training/ $12.50/hr after one year of employment! (subject to satisfactory performance and attendance)
Top performers are earning over $1000 month in commissions!
Unlimited earning potential, based on performance!
Training will be approximately 10 weeks, M-F, 9am-6pm.
MUST be able to attend entire 10 weeks of training without time off!
Location: Sioux Falls, SD

Typical Work Hours: Current hours of operation are 9am to 7pm, Mon-Fri. Hours are based on seniority with new hires typically working 10am to 7pm, Mon - Fri. Mandatory overtime may be required, based on call volumes during normal hours of operation.

Benefits:

No Weekends!
Fantastic Medical, Dental, and Vision, offered after 30 days of employment
Paid Vacation
Prepaid Tuition Program
401K Plan with company match
Discounts on Qwest Products and Services
Casual, yet professional work environment
Click the link below to see our Center Staff in Action:

http://www.mindsight.com/clients/careerbuilder/approval/approval_high_rez.html?movieName=approvals/qwest.flv

Job Description: As a successful Center Sales and Service Associate you will be working in a call center promoting and selling Qwest products and services to residential customers. In this exciting and fast paced position you will be responsible for the following:

Receive inbound calls from Qwest residential customers. NO COLD CALLING!
Meet established sales objectives by selling Qwest products and services
Consult with customers to gather information and establish their telecommunications needs.
Negotiate customers’ requests for installation, removal/changes of service, and billing arrangements as needed.
Use various computer systems (20 or more)/screens simultaneously to process sales and service orders
Build and maintain strong customer rapport
Consult, multi-task, and problem solve with the customer
Perfect the customer experience by providing excellent service on every call!
Basic Qualifications:

6 months experience in a sales or customer service environment
High School Diploma or GED or equivalent work experience
Ability to multi-task in a Microsoft Windows environment
Strong written and verbal communication skills
Must successfully complete pre-employment test assessment and interview
Preferred Qualifications:

Proven success in a commissioned sales environment
Call center and sales experience, particularly experience where measurable quotas and goals are achieved is a plus!
Telecommunications knowledge


Take the next step to a great career with Qwest!



For information on the great benefits offered at Qwest, visit http://www.qwest.com/careers/employeebenefits.html



Qwest Corporation is an Equal Opportunity Employer. Any Offer of employment is contingent upon the results of a pre-employment drug test and background check.

The above job definition information has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.