Customers coast to coast turn to Qwest Communication's industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, Qwest’s powerful combination of award-winning high-speed Internet, home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services.



Qwest is also the choice of 95% of the Fortune 500 companies. Using its industry-leading national fiber-optic network, Qwest offers innovative solutions to business and government customers of all sizes and is a participant in Networx, the largest communications services contract in the world.

Function: Customer Assistance Agent-Directory Assistance

Classification: Regular Full-Time

Location: Midvale, UT

Call Center Hours: 24 hours a day - 7 days a week

Typical Work Hours: Must be flexible to work varying shifts and hours including weekends and holidays.

This does include rotating shifts and split shifts.

This position is in an inbound customer service center - highly structured and fast paced work environment.

Absolutely no SALES!



Starting Salary is $8.30 per hour with increases every 6 months until you get to top pay.

· If you work a split shift, you will receive .75 more per hour for all of the time actually worked.

· (Night Shift) You will receive a differential of .65 per hour for all time actually worked between 11pm and 6am.

· (Evening Shift) You will receive a differential of .35 per hour for all time actually worked between 7pm and 11pm.

Benefits:

These positions offer an outstanding benefits package (Health, Dental, and Vision after 90 days of employment). Other benefits include: Pension Plan and 401K, discount on Qwest products and services, paid vacations and holidays and business casual dress environment.

Job Description:

A Customer Assistance Agent:

Responds to Customer requests for telephone numbers and/or address information for residential, business and government listings.
Acts as a customer advocate.
Asks clarifying questions of customers to obtain necessary information
Retrieves desired telephone numbers by keying information into a terminal/computer, including company data bases
May handle emergency calls and special assistance calls
Utilizes company provided resources in a manner that results in accurate and timely information and billing services for the customer.
Maintains a proactive approach in meeting customer needs and expectations within the confines of legal guidelines.
Manages each customer interaction with utmost professionalism, courtesy, and responsiveness.
Delivering exceptional customer service is crucial to success at Qwest!

Basic Qualifications:

Strong verbal communication
Strong interpersonal skills
Knowledge of typing
Good multi-tasking skills
Ability to be at work on time
Computer literacy
Training program is one week in duration and is pass/fail
Preferred Qualifications:

Previous call center or customer service experience a plus.


Take the next step to a great career with Qwest!
Please submit your resume via this website.



For information on the great benefits offered at Qwest, visit http://www.qwest.com/careers/employeebenefits.html

Qwest Corporation is an Equal Opportunity Employer. Any Offer of employment is contingent upon the results of a pre-employment drug test and background check.

The above job definition information has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.