Customers coast to coast turn to Qwest Communication's industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, Qwest's powerful combination of award-winning high-speed Internet, home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services.



Qwest is also the choice of 95% of the Fortune 500 companies. Using its industry-leading national fiber-optic network, Qwest offers innovative solutions to business and government customers of all sizes and is a participant in Networx, the largest communications services contract in the world.



Function: Installation and Maintenance

Classification:

o Incidental employees will work on an as needed basis for a maximum of 850 hours per calendar year.

Wage Scale: 2



Location: Layton, UT



Typical Work Hours: Based on the needs of our customers





Job Responsibilities:

Analyzes and troubleshoots basic technical problems or issues.
Reviews and discusses service order requirements and equipment requests with customers, evaluating customers’ telecommunication needs and suggesting additional/alternative service as appropriate.
Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS and DSL).
Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters).
Performs continuity and/or conformance testing.
Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work.
Works with telecom color-coded wires and cables.
Basic Job Qualifications:

At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and DSL.
At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).
Working knowledge of hand and power tools.
Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets).
Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.
Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands.
Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
Employee will be held accountable for customer communication and interaction as measured by the Customer Transaction Service (CTS) score card.
Ability to perceive differences in telecom wire and cable color.
Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds. Employment is contingent upon passage of the strength test.
Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
When working aloft, employee’s weight and tools combined may not exceed the 280-pound weight limit as specified by the manufacturer.
A valid State driver’s license with a current satisfactory driving record.
Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.

PREFERRED Job Qualifications:

At least 12 months experience within the last five years installing, repairing/maintaining, and testing residential/small business telecommunication service (POTS and DSL), including Design Services.
At least 12 months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
Ability to read, review, interpret and understand technical documents (e.g., schematics, drawings, blueprints, layouts).
Ability to recognize and identify sales opportunities that meet the needs of customers and the company, including promoting and closing sales of products and services.
Prior experience working on a computer in a Windows-based system and with Microsoft Outlook.
Prior experience using a body belt and safety straps.
Pole-climbing certification.
Other Job Requirements:

Successful completion and passage of all applicable employment testing and interview.
Selected candidate is required to remain in the position for a minimum of 30 months (Time in Title) and 18 months (Time in Location).
The above job definition information has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.





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Qwest Corporation is an Equal Opportunity Employer. Any Offer of employment is contingent upon the results of a pre-employment drug test and background check.