Customers coast to coast turn to Qwest Communication's industry-leading national fiber-optic network and world-class Spirit of Service to meet their communications and entertainment needs. For residential customers, Qwest’s powerful combination of award-winning high-speed Internet, home and wireless voice solutions and digital TV includes a new generation of fiber-optic Internet services.

Qwest is also the choice of 95% of the Fortune 500 companies. Using its industry-leading national fiber-optic network, Qwest offers innovative solutions to business and government customers of all sizes and is a participant in Networx, the largest communications services contract in the world.

Work Group: Business Markets Group – Government and Education Solutions

Classification: Regular Full Time

Location: Boise, ID

Typical Work Hours: Employees are expected to work at least forty (40) hours per calendar week

Job Responsibilities: This field-deployed technical resource is responsible for providing pre-sales engineering and consultative design support on all Qwest products and services. Required is the ability to compile and translate complex business and technical requirements into customized solutions that are comprehensive and address the customer’s current and future networking environment. Understand the customer’s financial landscape in order to develop solutions that balance elements technical functionality against budget constraints. This technical support role may vary based on business demands to include: broad coverage responsibilities such as engineering support across a large geographical region, or a more focused coverage responsibility such as being dedicated to a specific account or sales representative. Pre-sales activities include lead generation, lead qualification, system and network design, pricing, proposal development, customer presentations and technical consulting. Post-sales activities may involve the coordination of internal and external technical resources. This position also will engage in mentoring activities without formal supervisory responsibility (mentor and train peers, sales and customers on an ongoing basis). Maintain strong integrity and business ethics.

Primary job responsibility is support design and engineering effort on complex inter-networked systems to include but not limited to LAN/WAN, Unified Communications, Security, Wireless, Storage, Data Center; with a specific focus in Cisco Unified Communications solutions. Additional knowledge of multiple vendors of LAN/WAN CPE to include but not limited to Nortel (voice and data), Juniper, Adtran, Ciena is desirable. Practical experience designing and implementing traditional (i.e. Private Line, ATM, Frame, Circuit Switched, etc.) and enhanced (i.e. MPLS, Metro Ethernet, Wave-Based, Wireless, etc.). PSTN networking alternative is mandatory for positioning turn-key end-to-end solutions. In addition to the primary job responsibilities, the following requirements must be met:

Performs as account team technical lead by supporting the team or business partner in the sales stage including: integration services consulting, map customer business and technical requirements into relevant solutions, technical proposal creation and deliver comprehensive customer presentations.

Maintain recent practical hands-on background in CPE implementation services, with a specific expertise in Cisco product integration with legacy and/or green-field network environments. Leverage practical implementation experience to CPE and network services design and engineering solutions. Have the knowledge and ability to consult and assist customers in trouble-shooting complex configuration issues, and assess best course of action.

Maintain in-depth knowledge of internetworking designs and their applications, to include complex routing techniques on LAN/WAN networks, IP Telephony, Security and network diversity applications.

Leads development of strategic and tactical plans with their respective sales teams or business partners providing technical input into developing account plans and assists the sales team in qualifying and closing specific customer opportunities. Provides network and applications impact analysis for customers and prospects. Leads internal cross-functional teams to obtain required approvals and complete designs and technical aspects of proposals for prospects and customers.

Basic Qualifications:

· Minimum qualifications are a Bachelors degree in Engineering or a related field and/or 6-10 years of equivalent experience in sales engineering, engineering, and/or sales

· Recent experience in designing and implementing Cisco Unified Communications, Security and Wireless platforms

· Working knowledge of cross-vendor IP telephony as it relates to integration with Cisco (i.d. Microsoft LCSOCS, SIP integration, Nortel Call Pilot, etc.).

· Experienced in designing and implementing MPLS technology in a private in public network

· In-depth understanding of traditional telecommunications services such as, Enhanced Toll Free, LD, IP, VPN, ATM, Frame Relay, Private Line Giga-Bit Ethernet, Wave/DWDM, SONET Transport, PRI and Local CO-based Trunking Service

· Consultative selling and customer questioning techniques in order to identify new opportunities, up sell within existing accounts and maintain the role of trusted advisor to both the customer and sales team.

· Experienced in utilizing Cisco’s Configuration Tool

· Strong communication (oral and written), analytical, presentation and customer relationship skills

· Fluency with Microsoft tools (MS Word, Excel, PowerPoint and Visio) and industry standard network design tools (Cisco Design, NetformX Design Expert, etc.)

· Strong project management skills to include, setting customer expectations, driving committed time lines, track deliverable when necessary and assume the role as liaison for the customer and cross-functional team (i.e. Operation, Engineering, Product Management, etc.)

· Ability to work autonomously on multiple projects and associated deliverables. Time management skills are a critical requirement.

· Solution selling which is defined as - Analyzing business processes to define key organizational and systems integration requirement, identify the best technical and cost based solutions, designing a scope, compiling cost, presenting the solution and understanding operational impacts.

· Valid State Driver's License and satisfactory driving record

Required Certifications:

· CCVP – Cisco Certified Voice Professional

· IPCCX – IP Contact Center Express certification (aka UCCX)

· CCNP – Cisco Certified Network Professional

· CCDP – Cisco Certified Design Professional

· MCSE - Microsoft Certified Systems Engineer

· CCIE – Cisco Certified Internetwork Expert – Preference in Voice

Preferred Qualifications:

· CUDN – Cisco Unity Design and Networking

· AWLANSE – Advance Wireless LAN Design Specialist

· MCP – Microsoft Certified Professional

· Juniper Routing and Security specializations

· Nortel CS1000 and/or Routing and Security Specializations

· Ciena DWDM Fiber Design Specialist

Take the next step to a great career with Qwest!


Please submit your resume via this website.


For information on the great benefits offered at Qwest, visit http://www.qwest.com/careers/employeebenefits.html

Qwest Corporation is an Equal Opportunity Employer.


Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.